At the Hotel – English ESL Conversation. A Role-Play to to give false beginners the skills to enter a hotel and book a room.
At the Hotel – Role-Play /English ESL Conversation
At the Hotel – Role-play
Time: 1 hour
Focus:
The purpose of this lesson is to give false beginners the skills to enter a hotel and book a room.
This lesson follows a simple format of an introductory activity and discussion, followed by a role-play activity.
Preparation:
The teacher will need to print off and photocopy five sheets:
- Mixed-up Conversation: Hotel Front Desk
- Hotel Information Cards
- Front Desk Role-play activity Sheet
- Hotel Guest Role-play Activity Sheet
- Guest Role-play Prompts
Introduction:
Pass out the mixed-up conversation and have the students work in pairs (or groups). After they have finished, go over the conversation as a class.
Discussion:
Now look at the conversation as a class and discuss a few of the patterns. I try to highlight the difference between asking for something politely and just simply grunting out needs.
Have a few students try to book a room from you. Compare what they say with the original conversation.
Role-play Activity:
Now, comes the real focus of the class: a role-play activity to practice booking a room in a hotel.
Divide the class into two groups: hotel front desk clerks and hotel guests. The front desk clerks get hotel information cards and a front desk activity sheet, which they have to fill out.
The guests get their role-play prompts and their activity sheets, which they have to fill out.
The guests will go from hotel to hotel and book a room in each hotel. As the guests are going around, both guests and front desk clerks are recording information.
Target Language:
- Front Desk: Welcome to the Wyatt Hotel. How may I help you?
- Traveler: I’d like a room please?
- Front Desk: Would you like a single or a double?
- Traveler: I’d like a double, please?
- Front Desk: May I have your name, please?
- Traveler: Timothy Findley.
- Front Desk: Could you spell that please?
- Traveler: F-I-N-D-L-E-Y.
- Front Desk: How many are in your party?
- Traveler: Just two.
- Front Desk: How many nights would you like to stay?
- Traveler: Just tonight.
- Front Desk: How will you be paying?
- Traveler: Is Visa OK?
- Front Desk: That’ll be fine. Would you like a wake-up call?
- Traveler: Yes, I’d like a wake-up call for 6:30. Do you have a pool?
- Front desk: Yes, we do. On the 2nd floor. Here’s your key. That room 405 on the fourth floor
All downloads are in PDF format
Lesson Plan
Mixed-up Conversation: Hotel
Hotel Information Cards
Front Desk Role-play activity Sheet
Hotel Guest Role-play Activity Sheet
Guest Role-play Prompts
