Hotel Accommodation Role-Play: Free English Lesson for Teachers: Hotel Accommodation Role-Play Activity with Printable PDF. Master Booking and Hotel Complaints with a Fun Role-Play for English Learners

Hotel Accommodation Role-Play

Hotel Accommodation Role-Play

Hotel Accommodation Role-Play Workshop: A Practical Lesson Plan for English Teachers

Are you looking for an interactive and practical lesson plan that helps students handle real-world situations in English? This Hotel Accommodation role-play activity will allow your students to role-play common scenarios encountered when booking and staying in a hotel, from making reservations to dealing with complaints. This engaging lesson plan is designed to help students improve their speaking skills while expanding their vocabulary related to the hospitality industry.

Objective:
Students will practice and improve their speaking skills by role-playing different hotel booking and staying scenarios, such as making a reservation, handling complaints, and understanding hotel facilities.

Materials:

Role-play cards
Situation sheets
Pen and paper (optional for notes)

Lesson Procedure:

Warm-Up: Start by asking your students about their experiences staying in hotels. Encourage them to talk about the most luxurious hotel they’ve ever stayed in, what kind of facilities it had, and whether they thought it was worth the money. This will help activate their prior knowledge and get them thinking about hotel-related vocabulary.
Class Discussion: Ask your students what kind of facilities they would expect to find in a basic hotel compared to a luxury hotel. Encourage them to think about the differences in the services offered by these two types of hotels.
Complaint Discussion: Have your students reflect on any times they’ve made a complaint while staying at a hotel. Ask them what the complaint was about, how they handled the situation, and what the outcome was.

Useful Vocabulary for Hotel Accommodation:

To book/reserve a room
To fill out a registration form
To confirm a booking
A wake-up call
Outdoor/indoor pool
Double room / Single room
Twin beds / Double bed
Cot / Bedlinen
Towels / Mini bar
Hairdryer / Balcony
Room service / Restaurant
Spa centre / Gym
Gift shop / Coffee shop
A view / 1st floor / 2nd floor
Meeting rooms / Conference rooms
Video conferencing facilities / Catering and banqueting services
Special weekend rates

Role-Play Activity:

Scenario 1: Booking a Room

Role 1 (Guest): You are booking a room at a hotel for a weekend getaway. You need a double room with a balcony, a view, and access to a gym. Ask the hotel receptionist about available options, room rates, and facilities.
Role 2 (Hotel Receptionist): You work at a hotel and need to handle a booking. Confirm the guest’s requirements, ask for their booking details, and explain the services available at the hotel (e.g., gym, spa, restaurant).

Scenario 2: Hotel Complaint

Role 1 (Guest): You are staying at a hotel, but there is a problem. The room you’ve been assigned doesn’t have the view you requested, and the Wi-Fi is not working. You want to speak to the hotel manager about these issues and request a room change.
Role 2 (Hotel Manager): You are the hotel manager. Listen to the guest’s complaint and try to resolve the situation, offering solutions such as a room change or a discount for the inconvenience.

Scenario 3: Special Requests at a Luxury Hotel

Role 1 (Guest): You are checking into a luxury hotel and have special requests. Ask the receptionist about amenities like a spa centre, restaurant, and meeting rooms. Also, inquire about booking a wake-up call.
Role 2 (Hotel Receptionist): You work at a luxury hotel. Provide the guest with all the necessary information regarding the services available, special weekend rates, and any additional fees for requested services.

Hotel Accommodation Role-Play